The future of in-home therapy will be about helping as many patients as possible within your company’s scope.
This is a unique challenge that most software and EMRs are not built to support. This means that many business owners have to track patient visits, scheduling, and more in spreadsheets and maps that do not communicate with one another, causing headaches for all.
So, what challenges are you facing exactly? And how can you confront the challenges you encounter as you grow your healthcare company?
Five Challenges in-home therapy businesses face
1. In-home therapy businesses need access to more clinicians
Many in-home therapy companies suffer from short staffing issues. This leads them to hire freelancers/PRN clinicians.
Hiring contract clinicians is a great solution! However, the challenge comes when trying to keep track of these healthcare professionals, particularly when you also have employees to schedule and track.
2. Software is not purpose-built for in-home therapy
Most software is built for a clinical setting, not in-home. This makes patient scheduling a nightmare because you (or someone in your company) have to track where all the clinicians will drive, their schedule, and if the schedule even works for your proposed route.
Many companies have tried to solve this problem by using unsuitable means, including extensive text chains, Excel spreadsheets, and maps, to track patient scheduling and clinician routes.
3. Scheduling requires more information than is provided by a map or even the most extensive spreadsheet
When scheduling a patient and matching that patient to a clinician, your scheduling team has to consider a variety of factors, including:
- Where is the clinician located?
- Does the clinician have other conflicting appointments preventing them from taking on this patient?
- Can the clinician make the drive to the patient’s home?
- Will the clinician have time to see the patient, complete the paperwork, and then see the next patient?
- Is the clinician’s daily route going to make sense for them?
- What is the clinician’s specialty?
- Are the clinician’s credentials up-to-date?
- If you are a contract therapy company, you may need to consider whether the agency has had a good or bad experience with this clinician previously.
Where do you keep this information? In your head?
If the answer is “yes,” then you will only be able to grow your business to a certain point, and then you will not be able to keep track of all these people without help.
4. There is no way to proactively use geolocation
When managing people in the field, you need to ensure that they can choose the best and most efficient routes so that they can travel from appointment to appointment with the minimum of travel time.
5. Billing is a nightmare
There are so many billing solutions out there, but billing remains a nightmare. On top of that, it’s difficult to track vital information like profit margins that you need to know to run a profitable business and continue to expand – while also attracting the best healthcare professionals with competitive wages.
How to Confront Challenges while Scaling Your In-Home Therapy Company
“Yes,” you might be saying, “I know all of the challenges – I’m experiencing them every day! What’s the solution?”
The solution is purpose-built software that integrates with your favorite EMR and accounting software.
You may have already guessed (since this article was written by cliniCONNECTS) that cliniCONNECTS’ intelligent scheduling software does all of the above and more.
Here are some of the most significant, purpose-built features that your team likely needs immediately to support business growth:
Automated Patient Matching
Automated Credential Management
When inputting a clinician into the HIPAA-compliant cliniCONNECTS system, you will share their credentialing information so our system can follow up with them automatically. You can set the system to exclude any clinicians who have not updated their credentialing, providing additional incentives to the clinicians and keeping the process simple for your busy team.
Integration with TherapySync, Quickbooks Online, and Google Maps
Geolocation
cliniCONNECTS empowers clinicians to use geolocation technology proactively instead of passively. Those in the field can set their preferred coverage areas, confirm visit times and information, and focus on helping patients by using the intuitive app.
Simple Billing
Profit Margin Control
Take control of your profits with our automated agency rate and clinician pay system. This allows you to manage and customize margins to increase financial stability.
Streamlined Payroll
Streamline your operations with our integrated payroll system – ensuring you never miss a payment.
In-Depth Company Metrics
Are you facing one or more of the challenges listed above? Contact cliniCONNECTS and find a solution.
