Automated patient scheduling is the most popular feature in cliniCONNECTS. Here’s why:

Manually scheduling patients is time consuming. You have to have a well-organized and easily searchable list of therapists, their specialties, their zones of operation, and their schedules. Then, you must quickly contact the most appropriate therapist on your list to see if they are available to take on the patient. If they say no or are not answering the phone/text, you must continue down the list until you get a match.

This sounds simple – if time-consuming – but you know that it’s more complicated than the above. There is only one business that has created software purpose-built for in-home therapy companies – which is cliniCONNECTS. That means most businesses in this industry find it incredibly difficult to get that initial sortable/searchable list together. It’s usually a combination of Excel, Google Maps, and someone’s brain power. If one of those factors fails, then the patient matching is done incorrectly or is even more time consuming – or a patient falls through the cracks.

This is an area where human involvement makes it tricky, but automation and customizable algorithms make it so simple.

When you set up cliniCONNECTS, you work with a team to customize your therapist attributes. For example, you can note what areas they operate in, whether their credentialing is up-to-date, exclude them if a particular home health company doesn’t want to work with them, and include their area of specialty.

Then, once you have all of that information that was once living in your head included in cliniCONNECTS, you can set up a process to match a patient with the best clinician for the job. When the patient referral comes in, the system will automatically reach out to all clinicians who will best fit with the referral, and ask them if they’d like to add the patient to their caseload. Then, once the patient is accepted by the most available and best fitted therapist, the therapist can schedule the patient for their first and subsequent appointments – all through cliniCONNECTS.

In the words of Mara Trafficante, CEO and President of Words and Motion: