Frequently Asked Questions
Find answers to common questions about CliniConnects. If you need further assistance or would like to speak with a team member, please fell free to reach out.

What is CliniConnects?
CliniConnects is a scheduling and practice management platform designed specifically for in‑home therapy providers and contractors. It automates clinician matching, credential management, billing, recruiting, and mobile operations to simplify your workflow.
Who is CliniConnects for?
CliniConnects serves in-home therapy company owners, independent therapists and contractors, scheduling and billing teams, and recruitment teams. If you coordinate in‑home therapy company care, our platform can streamline your operations.
How is CliniConnects different from other solutions?
Unlike general EMR or scheduling tools, CliniConnects was built for in‑home therapy. It combines automated scheduling and matching with credential management and billing in a single SaaS platform.

How do I begin using the platform?
The best way to start is by booking a personalized demo. Our experts will tailor a walkthrough to your specific needs as an in-home therapy provider.
What happens during a demo?
During your demo, you’ll discover how CliniConnects helps you automate scheduling, manage compliance, and simplify billing. We tailor the session to your specific role and agency size.
How do I contact sales directly?
You can reach us at (818) 296‑0720 or email info@cliniconnects.com to arrange your session. A representative will typically reach out within one business day.

How does the Auto‑Assign algorithm work?
Our algorithm pairs patients with therapists based on coverage area, specialty, credentials, and availability. This eliminates manual coordination and “phone tag.”
How are therapists notified of new referrals?
Therapists receive instant real-time notifications to accept or decline referrals directly from their mobile devices. This keeps schedules accurate without constant follow-ups.
Can I still manually assign clinicians?
Yes. While the system automates matching, scheduling teams have full oversight to assign therapists in seconds and manage real-time changes.

How do you track clinician compliance?
Stay compliant with real‑time tracking of every license and certification from a single dashboard. You can easily see which clinicians are active or pending.
How do renewal reminders work?
Automated alerts keep therapists and administrators on top of renewals. Clinicians receive personalized reminders so they never fall out of compliance.
Can I send custom messages for documents?
Yes, you can use customizable automated messaging to send reminders and communications to therapists regarding their specific documentation needs.

Can I generate invoices through the platform?
Yes. Generate invoices effortlessly after each visit and monitor payment statuses in real time from your dashboard.
How do I control my agency’s profit margins?
You can adjust clinician pay rates and agency fees directly in the system to maintain healthy profit margins and manage operational costs.
Does CliniConnects integrate with QuickBooks?
Yes. Our streamlined payroll automates payouts and integrates with accounting systems like QuickBooks for easy financial management.

How does analytics help with staffing?
Our platform helps you identify staffing gaps by geographic area, allowing you to recruit efficiently where you need coverage most.
What data is available for therapist performance?
Gain insights into visit volumes, therapist availability, and overall performance through comprehensive reporting and real-time data.
Can I track patient visit trends?
Yes. Use our analytics to understand patient visit volumes and coverage trends to make data-driven decisions for your practice growth.

What features are in the Mobile App?
Therapists can confirm visits, record patient notes, manage schedules, and set coverage areas directly from the app.
How does CliniConnects connect to my EMR?
We offer API‑centric integrations, making it easy to connect CliniConnects to your existing EMR and other software systems via our robust API.
Is the mobile app available for independent contractors?
Yes. But the thing is that it’s available for any therapist, whether they’re an independent contractor or an employee.

How long does implementation take?
Our team collaborates with your staff to implement the platform and tailor CliniConnects to your specific workflows as quickly as possible.
Do you offer training for my team?
Yes. We provide comprehensive training for your staff to ensure everyone—from billing to recruitment—understands how to use the automated tools.
Where do I go if I need technical help?
You can contact our support team at (818) 296‑0720 or via email at info@cliniconnects.com for any technical assistance.

Is my practice data secure?
Yes. We maintain a strict Data Policy and prioritize security to protect your practice and patient information. Your details are never shared.
Where can I find your legal terms?
Our full Privacy Policy and Terms of Service are available through our support and legal resources at the bottom of the platform.
How do you handle clinician data privacy?
We treat all user data with the highest level of confidentiality, ensuring that credential and payroll information is accessible only to authorized personnel.

Transform Your Practice Today

Take the first step toward efficient workflows and better care. Schedule your demo now and see CliniConnects in action.