Uniquely Designed for All In-Home Healthcare Delivery Models
Customizing Automation
Healthcare is personalized and customized to the patient, so why shouldn’t the software serving the industry also be customizable? Here’s what we asked about this topic:
Question:
What unique problem does your SaaS product solve, and why is it important to your customers?
Answer:
In most in-home healthcare delivery models, whether that is home care, home health, in-home outpatient, or any other at-home healthcare delivery model, staff are saddled with problems that automation can solve. cliniCONNECTS takes those tasks and automates them. However, the product is not ‘one-size-fits-all’ as we know that your business has unique structures and policies. Any healthcare company can apply the unique systems and procedures their employees are using and customize the software to follow those workflows and policies.
Sometimes people hear the term ‘automation,’ and worry that the software will not allow for customization and decision-making matrixes. With cliniCONNECTS, you can set up an automated system to follow your unique decision-making structures. With this in place, you can automate more than you may think within your business.
This model frees up business owners’ time and attention as the workflows are no longer stored in one person’s mind. Instead, those who need access to workflows and vital information have that access.
This is important because it allows the business to scale.
When you have workflows stored in someone’s head, it restricts your ability to expand, and it forces you to rely on a single person to know all of the data. What happens if they are out on vacation? What happens if the person leaves and you have to retrain? Or what happens if a pterodactyl comes and picks up the person and takes them to their nest? All jokes aside, the point is that the whole workflow gets stuck if the person isn’t there or is handling another task. That is no way to run a business. You can’t rely on one person; you must have a structured workflow.
cliniCONNECTS provides that structured workflow.
Uniquely Designed for All In-Home Healthcare Delivery Models
Question:
Answer:
I started a therapy company and was trying to expand. I was bringing more and more therapists on board, but because we had no cohesive system, only one person (the CEO) knew where the therapists could deliver home health services. We would hire more and more representatives, and the representatives constantly inundated her with questions. They would ask, “Who can take this referral?” and the CEO or one other person would have to remember if we had a qualified therapist nearby. It was unsustainable. All of the data was pretty much in one person’s head. It’s the worst business model ever.
We tried several solutions like building an Excel sheet that filters by zip code and trying Google Maps. All of the ‘solutions’ kept our team running at the speed of a snail as they tried to staff 100 referrals daily.
It wasn’t working.
I saw what Uber did and wondered why particular industries have access to this kind of technology - but not the in-home healthcare delivery models.
I had to put in so many variables to try and get a workflow that worked specifically for the home health industry. But I couldn’t find any software available that covers all of the bases I needed covered. So, I built it myself and did it in a way where the technology could be accessible by all in-home healthcare companies.
Solving Common Problems in Home Health
As we shared in a recent newsletter, clinCONNECTS offers many features. Every customer uses some, while others are not used as much as they could be. You can learn about the many features that cliniCONNECTS offers here or by scheduling a demo.
We asked Shachar about this.
Question:
What is the most commonly sought-after product feature you offer? Why is this the case?
Answer:
Automatic patient matching.
Once customers see what it can do, we start discussing the credentialing tool and other product features.
The thing about patient matching is if you work backward from scheduling, many steps need to be in place even to schedule a single patient. For example, when you want to match a patient with a clinician, you must verify the clinician before the match. You have to see that they are active. So, finding out about their credentials has to be part of the patient-matching process.
Then you need to go more granular: What languages do they speak? What are their specialties? What locations do they cover? What rates are they seeking to charge?
This is why payroll and profit margin control has to be included.
This all comes before the matching process. Other systems out there don’t do that. They don’t think with all the information; they just say, ‘Here’s your list of clinicians.’ When you only have that information, you have to think about, ‘Well, what do I do with this list?’
But of course, the first thing any business owner is worried about when they come to us is, ‘I have a patient; who am I supposed to match them with?’ That’s why we start with automated patient matching; then we discuss the other steps that come in before that.
Helping In-Home Healthcare Companies Grow and Scale
As mentioned above, while automated patient matching excites business owners and solves their initial problems, cliniCONNECTS offers many fantastic features.
Question:
What other feature excites you? How does it help your customers grow and scale?
Answer:
The billing features - especially if you have a contract therapy company. Having something in place that allows you to manage your profit margin is vital.
As an example, you may get paid at a certain rate from a particular agency, insurance, contract, etc. Then set up a rate as a base for a specific clinician. But things may fluctuate, so you need a way to manage the fluctuation, and you need a way to manage your margin.
The cliniCONNECTS algorithm manages your margins and automates this entire process. Different types of visits get billed differently, and you want to bill for the correct type at the correct rate. We automate this, and it’s built-in. You don’t have to track it manually.
Listening to Customers to Stay Ahead of the Curve
At cliniCONNECTS, serving our customers is our number one priority. We wanted to know how Shachar embodied this idea during product development. Here’s what we asked:
Question:
How does your SaaS company approach product development and innovation, and what steps are you taking to ensure your product stays ahead of the curve?
Answer:
We build new workflows based on client suggestions and needs. Because we constantly look at ways to automate and make things more efficient, it forces us to find ways to streamline client profits.
Ideally, we help organizations become more efficient with every update and new feature. That is the requirement we use to ensure we are consistently helping clients.
Empowering Healthcare Organizations
Understanding the mission behind a company, not just its origin story, can help one decide whether this is the business with whom they want to work. That’s why we asked:
Question:
What is your company’s mission and purpose, and how does it guide your decision-making and strategy?
Answer:
Our mission is to empower healthcare organizations with the tools they need to streamline and strengthen their workflows. By doing so, we’re not just making healthcare more efficient and effective; we’re helping to improve and save lives.
This drives us as we constantly look to discover how we can free up manhours so that healthcare staff can stop doing things software could be doing and instead free up their attention for even better, more focused patient care. Our goal is to help clients keep their companies lean so that they can focus on providing the best healthcare possible.
Integrating with Your Favorite Software
cliniCONNECTS has a history of working with other companies to improve client experiences. Right now, we are integrated with TherapySync and Quickbooks Online. However, Shachar revealed that several more partnerships and integrations are coming. While he can’t say anything about them yet, you can stay tuned to the cliniCONNECTS newsletter or LinkedIn page to find out more as we can release more information.
Lessons in Leadership
As we wrapped up our interview, we asked Shachar to share the most significant lesson he’s learned as he has built this company into what it is today.
Question:
What is the biggest lesson you’ve learned as a SaaS CEO, and how has it shaped your approach to leadership and business?
Answer:
The concept of ‘Rome wasn’t built in a day.’
We are constantly building and making our product into our ideal vision. I have learned to keep forwarding that vision to continuously move the organization into the ideal zone. It involves constant creation of the product and keeping everyone on track toward that ideal vision.
As we closed out our interview, Shachar invited anyone reading to get in touch by scheduling a demonstration. He would be happy to speak with any potential customers to learn more about your business needs and answer any questions you may have.
