Case Studies

TherapySync’s Success: Seamless CliniConnects Integration Simplified

Shachar Peled

Author

April 07, 2023

Published

5 min

Reading

In a recent interview, TherapySync CSO Summer McDonald talked about her experience integrating with cliniCONNECTS.
TherapySync is an Electronic Medical Records (EMR) system that integrates with cliniCONNECTS to provide healthcare organizations with the best, most intuitive system possible. They aim to create a product that is easy for medical personnel to use, forward-thinking, integrated, and eminently practical.

Before working for TherapySync, Summer worked simultaneously in home health management and in the field as an occupational therapist for several therapy companies. She opened a branch for a large contract therapy provider, where she was first exposed to TherapySync. After leading a software conversion and working in over ten different cumbersome EMRs previously, she was warily skeptical of trying another. 

Summer was pleasantly surprised to find that the TherapySync EMR was designed specifically for therapy. It was by far the easiest to learn as well as the most intuitive of any she had worked with. The ease of use cut new hire orientation time down by over half when compared to any other EMR she worked in, making TherapySync a game changer. Her positive experience with the TherapySync SaaS eventually launched her into a career with the company itself.

Shared Values

TherapySync and cliniCONNECTS share many values. Both companies use technology to simplify the user experience. Summer stated this idea by saying, “Complexity is simple, and simplicity is complex.” TherapySync and cliniCONNECTS share this philosophy and work to simplify the user experience, even if that means more work on the business end.

Another value we share is that both companies listen to the customer. 

This is how the two companies connected – a customer asked TherapySync to provide an API for cliniCONNECTS to integrate the products. TherapySync makes many improvements based on client requests, and this proposal was no different. They reached out to cliniCONNECTS to see if they could accommodate this customer.

Summer told us the story in our recent interview:

One of our long-time customers came to us and said they were interested in using cliniCONNECTS. They requested an API between our two products. So, we met with Shachar (CEO of cliniCONNECTS) and instantly admired the user-friendly design, logic, and flow of the product. I immediately saw the merit of it, especially when looking at it from the standpoint of a former therapy company multistate administrator. When working as a branch owner, my office managers and I previously used shared spreadsheets and a separate secure messaging system to staff new patients. That’s not taking into account all the phone calls and texts sent while waiting for therapists to reply.

cliniCONNECTS combines all of that back and forth into a seamless interface without the need for constant monitoring.
Clear Customer Benefits

When Summer met with cliniCONNECTS, she found a team of people with whom she’d be happy to work. The features and product roadmap presented by cliniCONNECTS were things she would have liked to have as an occupational therapist and therapy company administrator. 

She shared a story of how cliniCONNECTS would have benefited her when she owned a therapy company:

cliniCONNECTS would have been great to have when I managed my own therapy branch.

I went on a cruise, my first vacation in years, and when we docked in San Juan, my phone blew up with texts and messages telling me that they couldn’t reach anyone at my office. After several calls, I came to find out that between an out-of-town new patient evaluation and a separate medical emergency, no one was in my office. Luckily, it had only been a few hours, but it did mean that I missed out on that day of vacation. I had to spend several hours staffing and training a colleague at our corporate office so she would have the knowledge necessary to assign patient referrals correctly since only my office team and I had that knowledge base at the time.

With cliniCONNECTS, you have the company knowledge base readily at hand. That’s a big part of why we went ahead and dedicated our resources to create that API for our client.
On top of cliniCONNECTS’ evident benefit for customers, Summer also found that the service and response time at cliniCONNECTS matched with TherapySync’s standards. She shared:
From what we are hearing from customers, cliniCONNECTS provides many benefits to them. I’ve also heard back from therapy companies using cliniCONNECTS that the response time to any question or concern is phenomenal.
Simple Integration

Integration between cliniCONNECTS and TherapySync was seamless. Now that the API is set up, TherapySync customers can benefit from both systems’ personalized care and intuitive interfaces.

Advice to Others

Finally, Summer shared advice to others that are considering integration with cliniCONNECTS. She said:

You need to see the product in action. It’s hard to explain how beneficial it can be when growing a company to the next level until you do. I recommend they schedule a demo of cliniCONNECTS because once they see it in action, they will understand that it simplifies processes they haven’t even thought of yet. It solves problems they aren’t even aware could be solved without hiring more staff because the technology is so new. You really need to see it and experience it.

Do you want to take Summer’s advice? It’s easy to do. Just click here to book your demo.