The cliniCONNECTS team has talked to many therapy care providers and medical care businesses to find out what kind of business software pain points they are experiencing. We found that, first and foremost, many companies are using disparate software that is not customized or customizable for their business model. This is a huge problem and causes most companies to utilize people to do repetitive tasks ideal for software automation.
In this article, we will discuss the eight most common pain points that therapy care businesses have discussed with us and then share solutions to those problems. Read on if you’d like to know more.
Eight Common Pain Points in Therapy Care Businesses
If you work in a therapy care business as a business owner, a clinician, or anywhere in between, you know that there are inefficiencies that are not solved by out-of-the-box workflow software. This is particularly true when your software is not customizable or tailored to your industry.
cliniCONNECTS works to solve this issue along with the other pain points listed below. But, we will talk more about how we work with therapy care companies at the end of the article. Here are the eight most common pain points we hear about when we talk to therapy care businesses.
1. Inefficiency
Many companies are using inefficient software that doesn’t fully cover their needs. So, they will use Google Maps to try to discern a clinician’s service area, then excel to find the right clinicians for a patient, then manually call or text each clinician.
This means that human beings are doing the work that a computer could do, if you had the right software.
2. No customization
Most out-of-the-box software is not very customizable to your business and your proprietary workflows. This means that you have to mold your business around the software you have – rather than build software that works exactly as you’d like it to.
3. Therapists need to be at their computer or able to pick up the phone
Often companies email, text, or call clinicians to find out if they can take on a new patient. It’s not an in-app process or something that pings to their phone automatically. This means that therapists need to be at the beck and call of a company rather than choosing when they have the time and mental capacity to check for new patients.
4. No automation
Do you have people doing work that is ideal for computers? For example, when a client is entered into a system, does your team have to then determine which clinician would be ideal and then manually contact that clinician? If so, you are wasting time and resources. This and other processes can and should be automated.
5. No integration
Integration between platforms increases overall efficiency and makes things easier on your team. Whether an integration is customized to your business or the software simply works with other platforms so that porting a contact or updating an invoice is simple, every little bit helps.
6. Having employees do work that you’d assume software can do
Employing human beings to do work that software can do is expensive, inefficient, and frankly demeaning. Additionally, the people hired to do work that can be automated usually figure out that they are doing work that is beneath them pretty quickly, leading to a revolving door culture around that job. You will create greater consistency in employees, job satisfaction, and a healthier company culture by implementing software in place of employees for repetitive, monotonous tasks that can be automated.
7. Too many tools to keep track of
We have seen many companies flip between one piece of software and the next, opening application after application to try to keep track of credentialling, maps, therapists, patients, invoicing, contact information, and more. It’s exhausting and leads to mistakes.
8. Software that isn’t built for your industry.
The software that you use should be customizable to your business and industry. If it’s not, you will likely be paying for extraneous tools that you’ll never use while also using more than one software platform to encompass everything you need.
The above challenges are incredibly common to clinics, therapy care providers, and clinicians the world over. Fortunately, there is a Software as a Service (SaaS) solution that you can use to resolve every one of the problems above.
Business Software as a Service Solutions
You probably anticipated it, but we are here to tell you that cliniCONNECTS resolves all of the above eight problems.
Here’s what we offer:
- Software built for your industry by people who have worked in the care provider space.
- Automated patient matching software that is customizable to your agency needs.
- Efficient invoicing options. Clinicians can invoice directly, and cliniCONNECTS easily integrates with Quickbooks.
- Therapists can work on the go through the mobile app, accepting or declining new patients in their treating territory.
- Integration with TherapySync and other EMR platforms.
- Real-time data and reporting so you can make decisions about therapists, new clients, patient services, and more.
- An application that is easy to use for everyone, from therapists to office staff.
- Geo-location capabilities that make it easy to discover areas with low coverage, high coverage areas, and allow the app to automate the patient assignment process.
- Completely HIPPA compliant.
- Tracks and stores certification information.
- Automates your most common issues with customizable workflows which fit your business model.
You do not need to use a patchwork of software that sort of covers what you want, and then plug the gaps with employees. With cliniCONNECTS, you can utilize your team to the best of their abilities while scaling your business.
Find out more. Book a free demo today.
