Have you ever wondered if increasing efficiency in your contract therapy business was possible? It can be challenging to do this because manually staffing therapy referrals is complex all on its own.
While the clinicians in your network know their role and provide the best therapy possible within the time they have, the administration team may be operating inefficiently. Additionally, the processes to get therapists from house to house, invoicing methods, and credentialing are areas many contract therapy providers can improve, particularly in the home health or outpatient in-home sectors.
But where do you start?
Just ask Tonya Prough, Business Director of 5-Star Therapy in Texas. This therapy contracting company connects home health patients with physical therapists, occupational therapists, and speech-language pathologists. 5-Star Therapy serves the greater part of the second-largest U.S. state. Not only does this therapy contracting business serve bustling cities, but it also serves many rural areas. This means that their administrative staff and therapists must be efficient schedulers. Otherwise, hours upon hours can be wasted while a clinician drives from one home health appointment to another in a no-cell service area.
Fortunately, 5-Star Therapy integrated cliniCONNECTS into their business and began building processes around using this application to manage staffing their referrals throughout the Lone Star state.
Rapid Referral Response
Tonya shared that their primary goal in implementing cliniCONNECTS was to get referrals rapidly staffed by sending them efficiently to all available therapists in that area. This prompt notification not only allows therapists to accept and schedule referrals quickly but also ensures the clinician has a record of this acceptance and all of the information necessary to serve the patient.
Therapists with specific specialties can preset what type of patient they will accept, and setting this preference allows the administrative staff to assign patients with special needs rapidly and accurately.
Tonya said this about the automated patient scheduling feature:
Managing the Administrative Team
It is daunting to cover an enormous service area like Texas. Without cliniCONNECTS, 5-Star Therapy faced the prospect of exponentially increasing its administrative staff.
Because cliniCONNECTS automates patient scheduling, matching patients with therapists can be completed rapidly without increasing admin staff.
Tonya shared:
No More Cracks to Fall Through
No one wants a patient to fall through the cracks. Even the most efficient organization can break down when many people are on a referral line.
cliniCONNECTS strips out the game of telephone that many contract therapy agencies have to play to get a referral staffed. Instead, the referral source can request a referral, and the software will automatically send the referral to all applicable therapists so it can be staffed rapidly and automatically. Once the referral is accepted, the therapist has the information they need to schedule the first appointment and help that patient.
This means no more cracks exist for patients to fall through in a busy, thriving home health referral service.
Tonya told us:
A variety of therapy care companies, regional centers, and referral networks utilize cliniCONNECTS software because this SaaS was built for your business model. Our software provides an efficient patient-matching system that allows medical personnel on your team to accept or reject referrals based on their location and schedule. Additionally, cliniCONNECTS enables clinicians to enter their information so all referrals offered are within the clinician’s chosen specialty, location, and more.
Find out about this and many other features offered by cliniCONNECTS. Book your free demo today.
